You were very nice about this situation! I think with reviews I always use the idea: only say something if it's nice. No review from me means I didn't like it. But I can see why sometimes a more honest review is helpful!
it’s best to write both the good and the bad. But, be gentle. Appreciating the host’s efforts to fix the situation is important to highlight. Hosts have their own forum on the platform and they share their own experiences with their guests as well. (I used to work in AirBnb). I’m sorry you’ve had a terrible experience. I hope your next stay will be better!
Be honest. The reviews are for the benefit of other renters. Sounds like she handles multiple properties, as many do, she could have moved you into a flat with working plumbing. I also would have been uncomfortable with a man letting himself in while I was asleep.
Similar thing just happened to us in Barcelona. The toilet broke on the Sunday. A man came Monday and broke it more. Again Tuesday and told us it wouldn’t be fixed before we left on Friday. And when I informed the owner what the repair man said and asked what we should do, she messaged “enjoy the rest of your stay.” We were force flushing with a pot for the final week of our stay. I still gave four stars. Mainly because the place was nice otherwise and the owner wasn’t great but did send a repairman at least. Probably 20 people could stay there in a row having a brilliant time with a working toilet. It isn’t a reflection of the apartment, but of a particular event that happened while we were there. It sounds like the host (who would remain after the 2 star bathroom gets fixed) did a five star job. Compared to ours who sounded like she was responding while sucking down a Mai tai on a beach somewhere. Eh. That’s how I think of these situations. What was permanent and was it five stars? And if something temporary sucked I leave it out of the equation. My four stars I left in Barcelona was docked because the windows were all tinted and felt like being locked in a very nice bunker lab for three months.
My wife and I have this debate now and again when it comes to reviewing Airbnbs (or any service, for that matter). I worked in the service industry, and I am quite comfortable letting someone know if there was a problem -- and making that information public in a tactful review. My wife would rather dump hot gravy on her lap than complain about a bad experience (including the time a guy dumped hot gravy on her lap).
Ha! I'm with your wife. Mistakes happen, so I don't want to hurt anyone's career or reputation. If it were repeated or intentional, that would be a different story.
You were very nice about this situation! I think with reviews I always use the idea: only say something if it's nice. No review from me means I didn't like it. But I can see why sometimes a more honest review is helpful!
I feel the same way, and that's the route I ended up taking. No review. Kept my complaints to myself.
it’s best to write both the good and the bad. But, be gentle. Appreciating the host’s efforts to fix the situation is important to highlight. Hosts have their own forum on the platform and they share their own experiences with their guests as well. (I used to work in AirBnb). I’m sorry you’ve had a terrible experience. I hope your next stay will be better!
Be honest. The reviews are for the benefit of other renters. Sounds like she handles multiple properties, as many do, she could have moved you into a flat with working plumbing. I also would have been uncomfortable with a man letting himself in while I was asleep.
Similar thing just happened to us in Barcelona. The toilet broke on the Sunday. A man came Monday and broke it more. Again Tuesday and told us it wouldn’t be fixed before we left on Friday. And when I informed the owner what the repair man said and asked what we should do, she messaged “enjoy the rest of your stay.” We were force flushing with a pot for the final week of our stay. I still gave four stars. Mainly because the place was nice otherwise and the owner wasn’t great but did send a repairman at least. Probably 20 people could stay there in a row having a brilliant time with a working toilet. It isn’t a reflection of the apartment, but of a particular event that happened while we were there. It sounds like the host (who would remain after the 2 star bathroom gets fixed) did a five star job. Compared to ours who sounded like she was responding while sucking down a Mai tai on a beach somewhere. Eh. That’s how I think of these situations. What was permanent and was it five stars? And if something temporary sucked I leave it out of the equation. My four stars I left in Barcelona was docked because the windows were all tinted and felt like being locked in a very nice bunker lab for three months.
"...nice bunker lab..." lol. That's very fair. I ended up taking Tom Fish's route, however, and leaving no review.
My wife and I have this debate now and again when it comes to reviewing Airbnbs (or any service, for that matter). I worked in the service industry, and I am quite comfortable letting someone know if there was a problem -- and making that information public in a tactful review. My wife would rather dump hot gravy on her lap than complain about a bad experience (including the time a guy dumped hot gravy on her lap).
Ha! I'm with your wife. Mistakes happen, so I don't want to hurt anyone's career or reputation. If it were repeated or intentional, that would be a different story.